Frequently Asked Questions

Common questions and answers about MoreMind

General Questions

What is MoreMind?

MoreMind is an AI-powered academic writing assistant that helps students and researchers write better papers faster. It handles research, writing, citation, and formatting to streamline the entire paper creation process.

Is MoreMind free?

We offer a free plan with limited features (1 paper per month). For more usage and advanced features, we have paid plans starting at $9.99/month for students.

How does MoreMind ensure academic integrity?

We ensure academic integrity by:

• Generating original content (not copying from sources)
• Properly citing all referenced material
• Encouraging users to review and add their own analysis
• Providing plagiarism checking tools
• Following academic writing standards

Is content generated by MoreMind plagiarism-free?

Yes, all content is originally generated and not copied from existing sources. However, you should always:

• Review and edit the content
• Add your own insights and analysis
• Verify all citations
• Run through your institution's plagiarism checker

Account & Billing

How do I cancel my subscription?

You can cancel anytime from your account settings:

1. Go to Settings > Billing
2. Click "Cancel Subscription"
3. Confirm cancellation

Your access continues until the end of your billing period.

Can I get a refund?

We offer refunds within 7 days of purchase if you haven't generated more than one paper. Contact support@moremind.com for refund requests.

Do you offer student discounts?

Yes! Our Student plan is already discounted. Additionally, we offer:

• 50% off for verified .edu email addresses
• Group discounts for study groups (3+ students)
• Free trials for classroom pilots

What payment methods do you accept?

We accept:

• Credit cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Apple Pay
• Google Pay

Features & Functionality

What types of papers can MoreMind write?

What citation styles are supported?

We support all major citation styles:

• APA (6th and 7th edition)
• MLA (8th and 9th edition)
• Chicago (16th and 17th edition)
• Harvard
• IEEE
• Vancouver
• AMA
• Custom styles (contact us)

Can I upload my own sources?

Yes! During the research phase, you can:

• Upload PDF articles
• Paste URLs to papers
• Add manual citations
• Import from reference managers (Zotero, Mendeley)

How long does it take to generate a paper?

Generation time depends on length and complexity:

Paper Length	Typical Time
5 pages	3-5 minutes
10 pages	5-8 minutes
20 pages	10-15 minutes
50+ pages	20-30 minutes

Can I edit generated content?

Absolutely! Our built-in editor allows you to:

• Edit any section
• Add your own content
• Regenerate specific parts
• Format text
• Add comments
• Track changes

Can I collaborate with others?

Yes, you can:

• Share papers with collaborators
• Set permissions (view, comment, edit)
• Leave comments on sections
• Track all changes
• Export with tracked changes

Technical Questions

What file formats can I export?

You can export papers in:

Does MoreMind work offline?

No, MoreMind requires an internet connection as it uses cloud-based AI models. However, you can:

• Export papers to work offline
• Save drafts that sync when back online

Is my data secure?

Security measures include:

• 256-bit SSL encryption
• Secure cloud storage
• Regular security audits
• GDPR compliance
• No selling of user data
• Option to delete all your data

Can I use MoreMind on mobile?

Yes! Our web app is fully responsive and works on:

• Mobile browsers (Safari, Chrome)
• Tablets (iPad, Android tablets)
• Desktop browsers

We also have dedicated mobile apps coming soon.

Writing Quality

How accurate are the citations?

Our AI generates citations based on real sources. However, we always recommend:

• Verifying sources exist
• Checking citation formatting
• Confirming content matches citations
• Adding sources you find yourself

Should I tell my professor I used MoreMind?

Yes, wherever your course or institution asks you to disclose AI assistance. MoreMind is built so that disclosure is easy and honest:

• You write the argument; MoreMind finds and verifies sources, analyses data, builds figures and formats
• Every suggestion waits for your approval, and the audit trail shows what you wrote and what you accepted
• The disclosure statement on our academic integrity page says exactly how you used it

MoreMind doesn't try to get around AI-detection or plagiarism checks, and never will.

The more you personalize, the more it becomes your work.

What academic level is the writing?

You can set the academic level (high school, undergraduate, graduate, doctoral), and the AI adjusts:

• Vocabulary complexity
• Argument sophistication
• Analysis depth
• Citation density
• Technical terminology

Can I improve writing quality?

Yes! Get better results by:

• Providing detailed topic descriptions
• Including specific keywords
• Setting the correct academic level
• Adding your own sources
• Regenerating sections with feedback
• Using the AI writing assistant for refinement

Troubleshooting

My paper generation failed. What should I do?

If generation fails:

1. Check your internet connection
2. Ensure you have credits/active subscription
3. Try regenerating
4. Simplify your topic description
5. Contact support if the issue persists

Why are my citations not showing up?

Make sure:

• You've selected a citation style in settings
• Sources were successfully added during research
• You're viewing the final formatted version
• Citations are enabled in export settings

The paper is too short/long. How do I fix this?

You can:

• Adjust length requirements in settings
• Regenerate with new length parameters
• Use "Expand" tool to add content
• Use "Condense" tool to shorten
• Edit sections manually

I can't find a specific feature. Where is it?

Academic Concerns

What if my institution has an AI policy?

Follow it. Rules on AI vary between courses and institutions, so:

• Check your course and institution's AI policy before you start
• Disclose AI assistance wherever it's required
• Keep the argument, analysis and conclusions your own
• Use the audit trail if you're asked how you worked

Is using MoreMind considered cheating?

This depends on your institution's policy. Many schools allow AI as a writing assistant if:

• You disclose its use
• You do substantial editing
• You add your own analysis
• You understand the content
• You properly cite sources

Always check your institution's academic integrity policy.

Can I use MoreMind for exams or tests?

MoreMind is designed for research papers and assignments where resources and tools are permitted.

How do I cite that I used AI assistance?

Citation varies by style guide. Example:

APA 7th:

Portions of this paper were generated with assistance from MoreMind, an AI writing tool. All content has been reviewed and edited by the author.

MLA 9th:

This paper was written with assistance from MoreMind. MoreMind, version 2.0, MoreMind, 15 Jan. 2024, moremind.com.

Check your institution's specific requirements.

Still Have Questions?

Contact Options:

• Email: support@moremind.com
• Live Chat: Available 9am-5pm EST
• Community Forum: community.moremind.com
• Discord: discord.gg/moremindai
• Twitter: @moremindai

Response Times:

• Email: Within 24 hours
• Live Chat: Immediate
• Community Forum: 1-2 hours
• Critical Issues: Within 1 hour