Legal

Refund Policy

Last updated: January 2025

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscribers. If you're not satisfied with MoreMind within the first 30 days, we'll provide a full refund – no questions asked.

Eligibility for Refunds

1. New Subscribers

First-time subscribers qualify for 30-day money-back guarantee
Refund request must be made within 30 days of initial purchase
Valid for monthly and annual plans

2. Service Issues

You may be eligible for a refund if:

The service was unavailable for extended periods
Critical features were non-functional
We failed to deliver promised services
Technical issues prevented platform use

3. Billing Errors

Duplicate charges
Incorrect amount charged
Unauthorized charges
Failed cancellation processing

Non-Refundable Situations

Refunds are NOT available in the following cases:

×After the 30-day guarantee period for satisfied customers
×If you violated our Terms of Service
×If your account was terminated for policy violations
×For partial months of annual subscriptions (after 30 days)
×If you simply changed your mind (after 30 days)
×For add-ons or one-time purchases (after 7 days)

How to Request a Refund

1

Contact Support

Email us at refunds@moremind.com with:

Your account email address
Reason for refund request
Date of original purchase
Any relevant details or documentation
2

Review Process

We'll review your request within 2-3 business days
We may ask for additional information if needed
You'll receive a decision via email
3

Processing

Approved refunds are processed within 5-7 business days
Refunds are issued to the original payment method
It may take 5-10 business days for the refund to appear in your account

Subscription Cancellation

Monthly Subscriptions

Cancel anytime from your account settings
Access continues until the end of your billing period
No refund for the current billing period (unless within 30-day guarantee)
No future charges after cancellation

Annual Subscriptions

30-day money-back guarantee for full refund
After 30 days: Pro-rated refunds may be available in special circumstances
Contact support to discuss your situation

Processing Timeline

ActionTimeline
Refund request review2-3 business days
Refund processing5-7 business days
Bank/card processing5-10 business days
Total timeUp to 20 business days

Special Circumstances

We understand that exceptional situations arise. Contact us if you experience:

Medical emergencies
Financial hardship
Extended technical issues on our end
Other extenuating circumstances

We'll work with you on a case-by-case basis.

Important: Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks can result in:

!Immediate account suspension
!Loss of all data and content
!Inability to use services in the future

We're committed to resolving all billing issues fairly and quickly. Contact us first at refunds@moremind.com.

Student Discount Refunds

Same refund policy applies to student-discounted subscriptions
Must maintain valid student status for discounted rate
If student verification fails, may be charged difference

Free Trial

Free trial period does not require payment information
No charges during trial period
Cancel anytime during trial with no charges

Contact Information

For refund requests or questions:

Response time

Within 24-48 hours

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Continued use after changes constitutes acceptance.

Our Promise: We're committed to your satisfaction. If you're not happy with MoreMind, we'll work with you to make it right or provide a refund within the guarantee period.